Know More About Our Ice Machines
FAQs
Have questions about ice machines? Holiday Ice Inc. has the answers.
FAQs
Ice Machine Buyer's Guide
Does Holiday Ice Inc. handle the installation of the machines?
No, Holiday Ice Inc. requires that our Arctic-Temp ice machines be installed by a qualified refrigeration mechanic, in accordance with the guidelines outlined in our service manual. Improper installation may lead to unnecessary complications and voided warranty repairs.
What is the difference between remote and skid-mounted machines?
Arctic-Temp ice machines are available in both skid-mounted and remote configurations. Skid-mounted units, designated by model numbers containing SM-L and SM-B, feature the ice machine and condensing unit on a single skid, making them ideal for customers seeking a compact footprint. Remote units, identified by model numbers with AR-L and RCU, offer flexibility by allowing the ice machine to be installed indoors or externally, with the condensing unit placed in the most convenient location, similar to how an HVAC condenser is positioned outside a home while the air handler remains inside.
Does Holiday Ice Inc. ship internationally?
Yes, we ship worldwide and currently operate in 22 countries.
What are the environmental requirements to meet our ice production?
Arctic-Temp ice maker production ratings are based on an ambient air temperature of 100°F (38°C) and an incoming water temperature of 70°F (21°C).
Are the machines outdoor-rated?
Yes, all Arctic-Temp ice machines are constructed from high-quality stainless steel, proven to be resilient in harsh environments, including coastal installations. Many of our machines have been operating for over 20 years in these environments.
Does Holiday Ice Inc. sell replacement parts?
Yes, we fully stock all components required for repairs, with overnight shipping available Monday through Friday.
What is the warranty on the machines?
Holiday Ice Inc. offers a 1-year warranty on all parts and components, with a 5-year warranty on the evaporator tubes, where the ice forms.
Does Holiday Ice Inc. offer technical support?
Yes, we provide free technical support from skilled refrigeration mechanics who can guide customers through troubleshooting steps and offer recommendations.
What shape of ice do Arctic-Temp machines produce?
All our models produce cracked ice, which is irregular in shape and has a larger surface area, keeping the product that needs to be chilled cooler for longer. Our Model 1500 produces the largest pieces of ice for maximum coverage of the product that needs to be chilled.